Consulting across the full range of IT activities

Consulting and advice across the range of IT activities - highlighting some of these:

• IT / Digital Strategy - high level review of current strategies  - in particular their alignment with organisational vision, goals and strategies, and also for coherence and completeness.  Having established strategies for many organisations, support / facilitation is available for renewing your IT strategy and plans.
   
• IT Leadership - critical review of leadership approach, effectiveness, team dynamics, sustainability.
   
• Financial Review - with current financial pressures, taking stock of current and future operational budgets, their predictability, trends, risks.  Similarly for capital / project investments - reviewing and advising on predictability, confidence, risk factors for ongoing projects, and for major investment programmes.
   
• Architecture and Infrastructure - review overall applications and infrastructure architectures, health of application/process landscape.  Similarly for infrastructures - networks, processing, storage, interfacing, databases, end-user devices.
   
• Projects Delivery - critical review of how investments and initiatives are managed and delivered - predictability of on time, on cost, on quality (or better) for all projects.  Includes project management processes, governance, reporting, resource planning.
   
• IT Operations - reviewing operating models - how services are managed, business relationship management, development processes, quality management of services, agile capabilities, change management, incident and problem management, vulnerability & patch management.
   
• Customer Service - customer satisfaction KPIs/KPTs, performance trends, 1st time fix rates, volume and age of call backlogs, support metrics / timescales, asset management, training and support, exploitation assistance.
   
• IT Sourcing - reviewing vendor / supplier landscape, health of key contracts and vendors, forward programme of license & platform upgrades / renewals / replacements, procurement processes.
   
• Resource and Structures - working with IT leadership and internal HR, undertaking a review of IT staff resources - the 'bench strength' - rising stars, those ready now for progression, 'steadys', staff of concern, single points of failure, staff development support and planning.
   
• Innovation Management - reviewing how IT innovation is orchestrated, general approach and governance, resourcing, engagement with wider organisation including embedded innovators elsewhere.
   
• Business Continuity and Disaster Recovery - reviewing organisational approach, processes, completeness and quality of business continuity plans for major business processes.  Similarly for IT disaster recovery - reviewing how information assets are protected, backups, archives, immutable protections, automated failovers etc.
   
• Compliance and Cyber - reviewing compliance for key relevant standards / GDPR etc, and how risks are managed (operational and strategic).  Review the overall cyber readiness - protection, detection, response, recovery - together with ongoing awareness and training.